Enzo Direct is a UK mail order and retail company and complies with UK consumer law, including Distance Selling Regulations which means you're safe if you shop with us. We operate a flexible returns policy and are happy to refund / exchange items damaged in transit, that are faulty or not what you ordered. Our terms do not affect your statutory rights.

How Long is my Warranty?

All products purchased from Enzo Direct are fully covered by manufacturers warranty.

What does my Warranty Cover?

Warranties cover manufacturing faults and defects - not damage caused by wear and tear, crashing or abuse. If you feel the product you purchased has developed a fault not due to the above, please contact us as many problems can be solved without you incurring postage - should the goods need to be returned.

Product Maintenance

Sometimes a customer will call after several months of using a product and tell us that a part of their product has a default and / or may have caused damage to the product. First of all please stop using the product if you even suspect something might be wrong please

My Product has a Fault.. what do I do?

If a fault develops you must stop using the product immediately and return it to us. We will then determine if it's a warranty issue. Warranty only covers faults that develop during normal usage of the product, which often does not include racing. It is important, if you suspect that a product has a warranty issue, you stop using that product. As an example, if your rear hub breaks, stop using it and carefully remove the hub or part that's deemed faulty and return it to us.

Cancellations

Goods may be cancelled with no charge to the customer if monies have not been debited from the customers account. Once the order has been processed and monies have been debited from the customers account, the customer will be subject to the restocking fee unless the fault lies with Enzo Direct. e.g. Contact has been made to the customer to state the products are outside of the stated delivery time.

Returning Goods

To return goods you MUST complete a returns form and notify us of the impending return BEFORE returning goods. Returning a product to us implies that you have read the terms on this page and our Returns Policy.

Returns - Basic Terms

Goods must be returned within 5 days of receipt to receive a refund excluding postage and packaging.
Goods must be accompanied with a completed Returns Form.
Goods are to be in the original packaging including labelling - where possible.
Goods must be complete - even if broken.
Goods must not be fitted or used.
Goods must be clean.
Goods returned either incorrectly or without the correct paper work (as above) will be subject to a restocking charge of £5.00 We advise all our customers to email us with any queries prior to purchase. Enzo Direct is not a silent business and encourages consumer interaction. We cannot accept responsibility for damage caused when packing goods. The customer has full responsibility of the condition of the goods, until they are received and signed for.

Exchanging Wrongly Ordered Goods

Enzo Direct will do our utmost to give you a product of comparable quality and price when exchanging goods that are incorrectly ordered as we want our customers to be satisfied.

Postage Refund

We only refund postage on goods deemed to be warranty or if we send out the wrong item. If you change your mind about a product after receiving it, we will be happy to exchange it but we don't consider it fair play to be expected to pay the collection or re-delivery charges and hence this is the customers responsibility.

Postage - which service to use

For security and verification, you may only send goods back to us using Priority, Recorded Delivery or Guaranteed services but we can only refund the approximate first class postage cost. Goods must be accompanied with a completed Returns Form.

Part Shiping Orders

Enzo Direct may part-ship orders at no additional postage cost to the customer in the unexpected event that goods are still not available in stock after a reasonable amount of time.

Product Prices

Enzo Direct include VAT at the standard UK rate of 17.5% on all goods irrespective of whether they are shipped outside the EU. If you have purchased our products from outside the UK and wish to claim back that portion of the purchase from HMRC, then please download form VAT65A from the HMRC website. and follow the instructions contained therein.

Product Price Errors

We do our best to ensure product prices on our web site are up to date and correct but errors occur occasionally. Please email us if you think there is a problem.

Secure Payment

Enzo Direct accept most major credit cards for online orders and uses Secure Card Encryption so your information is safe. You'll be asked to enter your card details and the name and the address of the card holder when you place your order. These details are checked and we may hold an order until we receive correct details. We'll contact you if we find the card or address details to be incorrect.

Payment Options

We only charge you when the order is ready to be dispatched. For offline mail order products, Enzo Direct accept pounds sterling bankers drafts, guaranteed company cheques (with letterhead), pounds sterling postal orders and pounds sterling bank transfers. Please don't post cash. Due to varying exchange rates payments to Enzo Direct must be made in UK pounds sterling.

Privacy Policy

Enzo Direct do not give your details to ANY third parties or organizations - period. To process your order and update you with delivery status we have to have your name, email, land phone number (to help delivery company deliver your goods) credit card billing address and delivery address and any other relevant details. If you do not wish to receive occasional product special offer emails from Enzo Direct please contact us.

Cookies

A cookie is a small text file stored on your computer which our bike website uses to remember the preferences you select when using the site and other settings designed to make using our web site easy to use. All shopping websites use cookies in order to function properly.

Web Site Usage

Enzo Direct cannot take responsibility for any damages, compensatory, indirect, consequential or direct, data loss, income, profit, property loss or damage and third party claims implied or otherwise when using this website.

Availability of Products

Enzo Direct updates stock availability continuously. In the rare event of a product being unavailable either temporarily or permanently - we'll let you know when you can cancel your purchase or wait until the product is in stock. You will not be charged in any case until the product(s) you ordered are dispatched. Occasionally you may be charged a deposit before a product is actually ordered from our suppliers, in the event that a product ordered is no longer available or the pricing information is incorrect, you will be contacted and informed of the difference or the unavailability of the item where upon you may elect to either have the deposit refunded, accept an alternative product or cancel the purchase outright, Enzo Direct will not be held responsible for errors and omissions. By using our site and ordering through this system you understand these terms and conditions and accept them without reservation. We endeavour to deliver your product(s) to you within the stated 5 to 7 working day period, however sometimes this may take longer. If this is the case someone from our team will do the up most contact you, unless the delay is due to circumstances beyond control.

Shipping & Handling

Postage will be by Royal Mail Delivery. The item will need to be signed for and will only be delivered Monday to Friday. Only UK deliveries can be placed on the website. For international delivery contact the office for a quote. A £10.00 charge which includes insurance will be required to re-deliver a wetsuit in situations where the item was not delivered due to the fault of the customer. These situations are defined as:

1.The item was not signed for because the customer was not present at the listed delivery address.
2.The item could not be delivered because the address provided by the customer was incorrect or incomplete.

Tax Charges

For orders made from the UK or the European Union, 17.5% VAT is added.

Guarantee

If you feel that you have been delivered a damaged product and wish to it, please do so by filling out our returns form with a letter explaining the problem. Items may be exchanged for an alternative item in the same manner. Delivery costs of £8.00 will be charged to the customer if the problems results from them selecting the wrong size wetsuit.

Information Accuracy (E&OE)

This web site is regularly updated by information supplied to us by our suppliers. We put every effort into updating website information, product descriptions, prices, photos and other information using manufacturer's catalogues, price sheets and web sites. We often photograph products ourselves where images are not available. Though we try to ensure all information and images are correct - occasionally it's incorrect. Because the information we use comes only from our suppliers, we cannot be held responsible for website errors as these are genuine mistakes. If you buy any products from us, based on wrong information, we will replace or refund the product so long as it is unused. While every effort is made to ensure that accurate pricing and descriptions are maintained, we reserve the right to decline orders if they are based on inaccurate information by either party. A transaction is only deemed complete when full payment is made and the goods have been received or picked up in one of our stores by the cardholder. Enzo Direct reserves the right to change these conditions at anytime and without prior notice.

Website Changes

Changes to our Terms will be posted on this page so you can always be confident of how we process your orders and information and what our terms are.

Enzo Direct Copyright

All images, website code, intellectual property, descriptions, prices and other material on this website are the property of Enzo Direct Ltd. It may only be copied with the express permission of Enzo Direct Ltd.

Credit Card Security

Enzo Direct take online card security very seriously and ensure that your payment and card information is processed as securely as possible. After your order is processed your card details are removed from our system. Enzo Direct use secure servers so information is protected by Secure Sockets Layer (SSL). This is the industry standard information encryption technology and makes it almost impossible for unauthorised persons to acquire your information.